Warranty Information
Warranty Policy (1 Year)
All NS Novelties products include a one-year manufacturer
warranty from the original date of purchase against malfunction or
failure under normal use. This warranty is an exchange warranty for
replacement only. Refunds are not available.
What We Need to Process a Warranty Claim:
To start a warranty claim, please return your defective item to the
address below and include:
Proof of Purchase (required): Receipt /
Invoice / Order Confirmation
Brief description of the issue
Your full return shipping address
Your name and email address
Where to Send Defective Items:
DEFECTIVES
c/o NS Novelties
11007 NE 37th Circle
Vancouver WA 98682
Shipping Costs:
Customers are responsible for shipping the
defective item(s) to NS Novelties.
NS Novelties does not provide prepaid shipping
labels, and we do not refund shipping costs.
NS Novelties covers the cost of shipping of
replacement items
What Happens Next:
Once we receive your return and verify the claim, we will ship a brand-new
replacement to the provided address.
Need Help?
If you have questions email NSNwarranty@NSNovelties.com
We are currently unable to offer warranty support via phone.
Quick FAQ:
Q: Do I need to register my
product?
A: No registration is required. Please keep a copy of your receipt for 1
year.
Q: What if it was a gift and I don t have a receipt?
A: We require proof of purchase. If you do not have a receipt, please email NSNwarranty@NSNovelties.com
Q: Do you send shipping labels?
A: We do not provide shipping labels for returns to our facility. We cover
return shipping for the replacement.
Q: Do you offer refunds?
A: No warranty coverage is replacement only. If you would like to obtain a
refund, please contact the original place of purchase.
Q: Do I need to return my defective product?
A: Per our warranty policy, the defective item must be returned before a
replacement can be issued. This helps us verify the defect and improve product
quality.
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